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Ordering & Shipping
Ans: You can place an order through our online store by adding items to your cart and completing the checkout process. If you need assistance, you can also call our sales team during business hours.
Ans: We accept Visa, Mastercard, American Express, and Discover credit cards and Paypal for online orders. For large orders, we also accept bank transfers.
Ans: Most orders are processed and shipped within 1 business day if the products are in stock and the order is placed before 2pm EST. You will receive a shipping confirmation email with tracking information once your order ships.
Ans: You will receive an email with carrier tracking information once your order ships. You can track on the carrier's website using the provided tracking number.
Ans: Yes, we offer expedited shipping options like 2-4 day priority shipping during checkout for an additional fee. If you need faster shipping reach out and we can quote you the price for faster shipping.
Ans: Yes we can ship to P.O. boxes as we use USPS or UPS depending on cost of shipping.
Ans: We have a flat rate of $7.99 for standard shipping.
Ans: Yes, we offer expedited shipping options like 2-4 day priority shipping during checkout for an additional fee. If you need faster shipping reach out and we can quote you the price for faster shipping.
Ans: We will ship to anywhere in the world.
Products
Ans: ProSupplyGlobal offers a wide range of packaging supplies including poly bags, mailers, labels, tissue paper, thank you cards and more for e-commerce, retail, and industrial use.
Ans: Yes, we can produce custom products to your specifications such as printed poly bags or specialty sizes/dimensions. Contact our sales team for more information. Minimum order quantity is 10,000 bags per design.
Ans: We offer numerous standard sizes, as well as the ability to produce custom dimensions based on your needs. Size information is listed on each product page.
Ans: Our website filters and product descriptions can help guide you, but our knowledgeable sales staff can also make recommendations based on your specific application.
Ans: Yes, we can provide product samples for testing and evaluation purposes. Sample charges may apply. Contact service@prosupplyglobal.com for more information.
Returns & Exchanges
Ans: We accept returns of stock items within 30 days of delivery as long as they are unused and in original packaging. Shipping costs are non-refundable and will be deducted from the refunded product cost.
Ans: Contact us at service@prosupplyglobal.com to initiate a return. We will provide you further instructions on how to proceed with shipping the products back to us.
Ans: Defective items can be replaced or refunded. We may require photos from you for evaluation before approving the refund or replacement.
Ans: No, you are responsible for return shipping costs unless the item was defective or shipped incorrectly by us.
Account Management
Ans: Click the "Create Account" link at the top of the website to register for an account by providing basic information.
Ans: Log into your account and click on "My Account" to update your address, password, payment methods, etc.
Ans: All past orders are stored in your account under the "Order History" section when logged in.
Ans: Our privacy policy regarding the collection and use of customer data can be viewed here.
Company
Ans: Pro Supply Global launched in 2016 as an online supplier of industrial, retail and e-commerce packaging products. Our company is headquartered in Caribou, ME.
Ans: Our corporate headquarters and main warehouse facility is located at:
1086 Van Buren Road
Caribou, ME 04736
Ans: Yes, we provide discounted pricing on higher-volume orders. Please contact our sales team at service@prosupplyglobal.com to discuss your needs.
Ans: You can reach our customer service team at during our normal business hours at 1-207-493-1417 or service@prosupplyglobal.com
